Help Center


Find answers to frequently asked questions about the HeyKiddo app, Huddle curriculum, and policies. Can’t find what you are looking for? Contact Us.

Getting Started

What is the HeyKiddo™ App?

HeyKiddo is a coaching app, created by psychologists, for parents and caregivers of children ages 5-12, to increase parenting confidence and decrease concerning childhood behavior. Through features like mood check-ins, behavior tracking, and personalized resources, HeyKiddo aims to support families in growing and thriving together.

📱 You can download HeyKiddo on the Apple App Store and Google Play Store.

What challenges does HeyKiddo address?

HeyKiddo addresses many common challenges caregivers of 5-12 year olds face. Whether you’re noticing your child feeling anxious, getting bullied, having difficulty focusing, etc., and you’re wanting to better understand their experiences and feel more confident in your ability to support them, then we are here to help!

How do I download the HeyKiddo™ App?

The HeyKiddo™ App is available on iOS and Android devices. You can download HeyKiddo on the Apple App Store and Google Play Store.🚀

Please note that HeyKiddo is not available on the web.

What kind of activities can I find in HeyKiddo?

HeyKiddo offers a variety of age-appropriate activities that you can guide your child through. You can find conversation starters, behavioral interventions, and creative arts activities to support their development and well-being.

I’m a busy parent. How do I fit this in?

We understand how much parents are juggling day-to-day. We recommend finding a time that works best for you and your family and putting aside 5 minutes a day to check-in with your child and explore a few resources.⏰ It takes time to form habits, and parents who have made HeyKiddo a habit reported positive changes in their child and relationship within 3 months.

Can I try HeyKiddo before I subscribe?

Yes! You can enjoy a 7-day free trial to explore all that HeyKiddo has to offer. Following your trial, you'll be automatically enrolled in the plan you selected during registration and have full access to HeyKiddo.

If you decide HeyKiddo isn't for you during the trial period, you can cancel anytime. For more information on how to cancel your free trial, see ‘How do I cancel my subscription?’

How much does HeyKiddo cost?

HeyKiddo offers two subscription plans: monthly and annual. Our prices are:

  • Monthly: $14.99
  • Annually: $119.99

🌟 For new users, we offer a free 7-day trial of our HeyKiddo subscription. On iOS devices, this trial is managed via the App Store, where Apple handles both activation and cancellation of your subscription. On Android devices, the trial is handled through Stripe.

Safety

Who created HeyKiddo?

Yes, HeyKiddo was developed by a team of world-recognized psychologists, educators, child specialists, and designers. We share a common belief: families and caregivers require effective tools to address one of the most significant challenges facing our global community—the need for enhanced support for children. Featured on NPR, Forbes, The New York Times Magazine, Fox Business News, and Entrepreneur Magazine, we are sought-after leaders and speakers in our fields.

Why does HeyKiddo ask for my family’s details?

At HeyKiddo, we collect details about your family, including your child's first name (or nickname or alias), age, and goals, to provide you with a personalized experience. This data enables us to tailor our content to closely align with you and your child's needs.

Your family's privacy is our top priority, and all information is kept confidential. We do not share your data with any third parties. Data is used to make continuous improvements to the app and to examine its positive impact.

Is there research that backs the methods used in HeyKiddo?

Yes, our team of experts are drawing upon the best practices and evidence-based techniques in their fields. The content delivered in the app is backed by research in child development, positive psychology, and the creative arts and behavioral therapies to support children and parents and caregivers.

Is HeyKiddo safe for kids?

HeyKiddo was built for parents and caregivers to use independently and collaboratively with their kids. It is safe and recommended for kids to engage with some features and resources in the app alongside their caregivers to get the most out of it.

Does HeyKiddo share my data?

No, HeyKiddo prioritizes your family’s privacy and does not share your data with any third parties.

Using HeyKiddo

What is the Daily Check-in?

The Daily Check-in is a powerful tool to enhance communication and promote resilience with your kiddos.

To complete a Check-in, follow these steps:

  1. On the Today tab, tap "Check in now."
  2. Follow the steps to complete the Check-in.

After completing your check-in, HeyKiddo will provide you with recommended resources to enjoy together!

What are some tips for integrating a Daily Check-in routine with my child?

To make check-ins a routine together, consider the following:

  1. See where “HeyKiddo time” can fit into your and your child’s current schedule.
  2. Set daily reminders and notifications to inform you when it's time to engage with the app.
  3. Imagine the check-in as an invitation to have meaningful conversations about your feelings, experiences, and values.

How do I set new Goals for my child?

To set new Goals for your child, follow these steps:

  1. Tap the Profile icon on the top right corner of the Today screen.
  2. Select "Account."
  3. Under your Child’s Profile, tap “Change goal.”

What is the Track feature?

The Track feature provides valuable insights into both your and your child's well-being. On the Track tab, you can access essential data, including your child’s mood and behavior history.

📈 The Behavior Change graph notifies you of any shifts in your child's behavior, empowering you to stay proactive in addressing their needs and fostering positive development.

How do I set up Daily Check-in Reminders?

Daily reminders are a great way to help you stay connected with the HeyKiddo™ App.

To set up Reminders, follow these steps:

  1. Tap the Profile icon on the top right corner of the Today screen.
  2. Select "Notifications."
  3. Toggle the 'Notifications: On' switch to enable.
  4. Select the time you want to be notified and your settings will be saved automatically.

What is Mae? What kind of questions can I ask Mae?

Mae is an innovative parenting coach designed to provide support and guidance throughout the journey of parenthood. Powered by HeyKiddo's extensive library of expert-created resources and content, Mae uses AI to help ensure parents and caregivers are receiving the most relevant and useful content at the moment.

Feel free to ask Mae any parenting-related question to receive reliable information and practical techniques to implement at home. Rest assured, your conversations with Mae are secure and confidential. We do not share any data from your interactions with Mae.

My Account

How do I add/manage my child’s profile?

To manage or add a new child profile, follow these steps:

  1. Tap the Profile icon on the top right corner of the Today screen.
  2. Select “Account.”
  3. To remove a child, tap “Remove” on the top right corner of the profile.
  4. To add a child, tap “Add Child” at the bottom of the screen.

How can I upgrade my subscription?

You can switch your subscription from monthly to annual by managing your subscription.

iOS Devices

  1. Open the Settings app on your device.
  2. Tap your name.
  3. Tap “Subscriptions.”
  4. Select HeyKiddo.
  5. Tap “See All Plans.”
  6. Choose the subscription plan that best fits your needs.
  7. For more information on App Store Subscriptions: http://support.apple.com/kb/ht4098

Android Devices

  1. Tap the Profile icon on the top right corner of the Today screen.
  2. Select “Account & Subscription.”
  3. Tap “Manage Subscription.” 
  4. Choose the subscription plan that best fits your needs.

I forgot my password. How can I reset it?

If you are having trouble logging in to your HeyKiddo account, you can reset your password.

To reset your password, follow these steps:

  1. Open the HeyKiddo app and tap “I already have an account” at the bottom of the screen.
  2. Tap “Forgot your password?.”
  3. Enter the email address associated with your HeyKiddo account.
  4. Tap “Submit” and you will receive an email with a link to reset your password. Please check your spam folder if you do not see the email in your inbox. 
If you have not received the email after 15 minutes, please contact us at support@hey-kiddo.com .

How do I cancel my subscription?

You can cancel your HeyKiddo subscription’s auto-renewal or free trial at any time. You will continue to have access to HeyKiddo until the subscription’s expiration date.

If you have been provided a HeyKiddo subscription through your organization, you do not need to cancel your subscription, it will automatically expire.

iOS Devices

  1. Open the Settings app on your device.
  2. Tap your name.
  3. Tap “Subscriptions.”
  4. Select HeyKiddo.
  5. Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle.
  6. For more information on App Store Subscriptions: http://support.apple.com/kb/ht4098

Android Devices

  1. Tap the Profile icon on the top right corner of the Today screen.
  2. Select “Account & Subscription.”
  3. Tap “Manage Subscription.”
  4. Choose the subscription plan that best fits your needs.
  5. Tap “Cancel Plan.”

Getting Started

What is HeyKiddo™ Huddle?

HeyKiddo™ Huddle is a 36-week curriculum for classrooms, homeschools, and pods that ensures kids continue to meet important social and emotional milestones.

Designed by psychologists and child and learning specialists, it maximizes learning impact with only 15 minutes of instruction a day!

The HeyKiddo™ Huddle curriculum is linked to Collaborative for Academic, Social, and Emotional Learning (CASEL) core competencies, the most trusted K-12 model for high quality social and emotional learning.

Over the course of the school year, whenever you begin, you will receive weekly topics that enhance learning and coping skills in these areas.

The HeyKiddo™ Huddle curriculum is designed for elementary school aged children. The curriculum also works well for children with special needs.

HeyKiddo™ Huddle At A Glance:

Prior to the start of each new week, you will receive an email that includes a link to the HeyKiddo™ Huddle portal and everything you will need for that week.

All materials are designed to be accessed quickly and easily on this portal, so you can review the curriculum plan in less than 10 minutes.

Each week of HeyKiddo™ Huddle includes:

  • Introduction: A brief summary of the week's curriculum, what is included and why the skill is important for short- and long-term success.
  • Conversation Starters: 15-minute daily conversation prompts that build social, emotional, and coping skills.
  • Common Responses: Common reactions children may have to the conversation prompts along with ways for educators or parents to respond.
  • Creative Activities: Weekly activities connected to the skill and questions that take conversations to the next level and can be delivered virtually or in-person.

How is HeyKiddo™ different from social-emotional learning (SEL) that my child learns at school?

If your child is learning SEL at school, that’s great! HeyKiddo™ Huddle can stand alone as your SEL program, or can also be used to supplement what your child learns at school. Our program teaches all competencies of SEL learning as outlined by The Collaborative for Academic, Social and Emotional Success (CASEL), but we focus on the everyday social interactions kids have at home and at school. This gives you the opportunity to customize your child’s learning based on their real world.

Does HeyKiddo™ align with state standards?

HeyKiddo™ follows the guidelines established by the Collaborative for Academic, Social, and Emotional Learning (CASEL), the leading policy development group for SEL curriculums. This includes all five Social Emotional Learning competencies included in their guidelines: Self-Awareness, Social-Awareness, Self-Management, Responsible Decision-Making and Relationship Skills. Check with your local school board to determine whether HeyKiddo™ aligns with other state standards.

Do you have an app?

HeyKiddo™ Huddle is delivered through a web portal that’s optimized for browsers like Chrome and Safari, so you can use it on a desktop or mobile device. 

We recently released the HeyKiddo™ App for parents and caregivers to use at home! If you’re interested, download it today to try it out for free.

Using HeyKiddo™ Huddle

How do I adjust HeyKiddo™ for my kiddo?

One thing we cannot say enough is that all of the content provided as a part of HeyKiddo are suggestions to help facilitate deeper conversations with your children. While using HeyKiddo, it is important that you adjust based on your children's needs and responses.

Adjusting Activities - Sometimes your children will need help reading and understanding the directions and goals of the activities, other times they might need help finding the supplies but can do the activity on their own. And sometimes they might be able to do the entire activity on their own. You know your children best and you will have to gauge the amount of support they will need from you!

Adjusting Questions - The questions we provide for you are meant to be general enough so that you can find a way to ask them to your children in a way that is natural and will make the most sense to them. It is recommended that questions be adapted to fit the child's age and communication level. Also be sure to use words you would generally use and that your children can understand.

Adjusting Prompts - Whenever you are prompted to model a skill, it might be something that feels uncomfortable for you because it is something new. That's okay and is actually our goal 😊. It means growth is happening! We aim to help you build skills that help you engage your children in deeper conversations, and doing that might require some reflecting and practicing on your end.

What if my child finds HeyKiddo™ challenging/too easy?

When kids feel challenged, it means they are pushing the limits of what they know and do. This is exactly our goal! HeyKiddo content is meant to challenge both you and your children to explore new topics and skills that will help them succeed now and in the future. Be sure to push your children to try and learn new things and reward them when they overcome these challenges.

If you find that your child is having a negative response to HeyKiddo, start by adapting it to their needs by asking them what they like, don't like, and ways the conversations and activities could be implemented more naturally into their routine. Be open to their opinions and suggestions and work with them to make this work for everyone involved.

If they continue to have a negative response after you have adapted the content, please discontinue use and contact our support team at support@hey-kiddo.com to share feedback regarding your children's responses.

When kids find things too easy, it may mean that they can go deeper and be challenged to explore further. Adjust and adapt to your children's needs. Every conversation starter, coaching tip, and activity is designed to be basic enough to give you the flexibility and movement to challenge further or adjust to a level your child understands.

I want to share HeyKiddo™ Huddle with my child's school! What's the best way to do that?

You can talk to your school's administrators or parent-teacher organization about bringing HeyKiddo™ to your school. We offer affordable enterprise licenses for schools of all sizes. Sign up for our newsletter to get more information or sign up here to get a sample curriculum and pricing information to share.

How do I cancel my HeyKiddo Huddle subscription?

How do I cancel my HeyKiddo Huddle subscription?

There are two ways to unsubscribe:

  1. Visit Paypal and login to your account. Find your subscription for HeyKiddo and click unsubscribe. Paypal will automatically unsubscribe you from the product and stop any subsequent payments.
  2. Email us directly at huddle@hey-kiddo.com and we will unsubscribe you. This may take up to 5 business days and we will manually unsubscribe you from the product and stop any subsequent payments.

General

I have some recommendations for HeyKiddo.

We are constantly looking for ways to improve the connection between caregivers and their children. Please drop us a line with feedback or suggestions at support@hey-kiddo.com .

How do I unsubscribe from HeyKiddo emails?

To unsubscribe from our marketing emails, scroll to the bottom of any HeyKiddo email and click on “Unsubscribe.”